bath towel

When will my order be shipped?

Express delivery orders and most regular delivery orders placed before 11am (AEST; UTC+10:00) on a business day are usually shipped from our Melbourne warehouse same-day. During busy periods there may be small delays to dispatch some orders.

Do you ship on public holidays?

No, as our shipping providers do not work on public holidays. This means we do not ship parcels on National or State public holidays.

Can you ship Express?

We offer Express deliveries to most locations across the Australia using Australia Post. Prices are based on the items you are ordering and your destination, so to get a quote simply add all your desired items to your cart and proceed to the checkout. Enter your state and postcode to get an exact shipping cost.

If no Express quotes are shown, this could be because you are trying to purchase a bulky item which we can't ship express, or express shipping isn't an available option for your order, but if you're unsure please contact us.

How long will it take to get my order?

Delivery times depend on where you live and the shipping method you select.

When will my order arrive?

Delivery times depend on where you live and the shipping method you select.

If after the estimated time it has not arrived, or you are concerned about it's progress, we suggest that you contact the freight provider first. They are best placed to track your parcel down and get it to you as soon as possible. However if you don't have any luck with them, then you can contact us and we'll try and get it sorted out.

What is my estimated dispatch & shipping times?

Orders for items that are currently in stock are usually dispatched within 1 to 2 business days. You'll receive an email with tracking information once the order has been dispatched. Delivery times can vary depending on the size of the items ordered, with bulky goods taking longer than smaller items.

support@starcloudsau.comBy placing an order, You confirm that You have read, understood and accepted these following policy.

Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.

CANCELLATION

We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out.

We also offer order adjustment service. If you want to make any changes to your order, welcome to email us as long as it has not been shipped.

returns

We accept returns within 15 days of original purchase.

All items must in new condition with original packaging.

Items intended for return or exchange must meet the follow criteria:

Items must not be used / worn

Items must not be damaged

Items must be in original packaging

Items must have tags attached where applicable

Items must be in a saleable condition

Additional non-returnable items: Gift cards

Please note: If you’re unsure as to whether your item meets these conditions for a refund/credit, please contact us before returning your item. If we receive an item for return that is not in perfect condition (e.g. tags removed, packaging damaged, showing signs of wear or use) we may decline the return or charge a restocking fee.

REFUNDS

Refunds are processed using the original payment method.

Online refunds are processed within 3 business days of approval.

Refunds may take 3 business days after processing to appear back in your bank account or credit card.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via support@starcloudsau.com for more information.